Privacy Policy

Information We Collect

When you interact with our website or services, we may collect the following types of information:

Personal Information (provided by you)

• Name, email address, and phone number submitted through our contact or quote request forms
• Property address and project details provided when requesting an estimate
• Any additional information you voluntarily provide in form messages or during consultations

Usage Data (collected automatically)

• Pages visited, time spent on site, and navigation patterns collected via Google Analytics
• Device type, browser, operating system, and screen resolution
• IP address and approximate geographic location
• Referral source (how you found our website)
• Data collected through Google Tag Manager for analytics and advertising purposes

Cookies

We use cookies and similar tracking technologies to enhance your browsing experience and collect usage data. See the Cookies section below for more details.

How We Use Your Information

We use the information we collect for the following purposes:

• To respond to your inquiries, contact form submissions, and quote requests
• To provide accurate project estimates and schedule consultations
• To improve our website, services, and overall customer experience
• To analyze website traffic and usage patterns to better serve our visitors
• To send marketing communications, but only with your explicit consent — you can opt out at any time

Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• With trusted service partners and subcontractors as necessary to fulfill your construction project
• With our email service provider to deliver communications you have requested
• With analytics tools (such as Google Analytics) to understand website usage — this data is aggregated and does not personally identify you
• When required by law, regulation, or legal process, or to protect the rights and safety of our company, employees, or clients

Data Security

We take reasonable measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. Our security practices include:

• SSL/TLS encryption on all pages of our website to protect data in transit
• Secure form submission handling with encrypted data storage
• Limited employee access to personal information on a need-to-know basis
• Regular review of our data collection, storage, and processing practices

While we strive to protect your information, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security.

Your Rights

You have the following rights regarding your personal information:

• Access: You may request a copy of the personal information we hold about you
• Correction: You may request that we correct any inaccurate or incomplete information
• Deletion: You may request that we delete your personal information from our records
• Opt-out: You may opt out of marketing communications at any time by contacting us or using the unsubscribe link in our emails

To exercise any of these rights, please contact us at info@buildoreno.ca. We will respond to your request within 30 days.

Cookies

Our website uses the following types of cookies:

Essential Cookies

These cookies are necessary for the website to function properly. They enable basic features such as page navigation and form submissions. The website cannot function properly without these cookies.

Analytics Cookies (Google Analytics)

We use Google Analytics to understand how visitors interact with our website. These cookies collect information such as pages visited, session duration, and traffic sources. This data helps us improve our website and services. The information is aggregated and anonymous.

Advertising Cookies (Google Ads)

We use Google Ads conversion tracking to measure the effectiveness of our advertising campaigns. These cookies help us understand which ads lead to quote requests and contact form submissions.

You can control or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our website.

Third-Party Services

Our website uses the following third-party services that may collect or process data:

• Google Analytics — website traffic analysis and visitor behavior tracking
• Google Tag Manager (Container: GTM-WQ8ZPD43) — manages analytics and advertising tags on our website
• Supabase — secure database and authentication services for form submissions and data storage

Each of these services operates under its own privacy policy. We encourage you to review their respective policies for more information on how they handle data.

Children's Privacy

Our website and services are not directed at children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have inadvertently collected information from a child under 13, we will take steps to delete that information promptly.

Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, we will update the “Last updated” date at the top of this page. We encourage you to review this policy periodically to stay informed about how we protect your information.